EuroWise - The Professional Society in Israel for European Citizenship

EuroWise Group LTD is committed to protecting the privacy of its customers and website users. In this document you will find a clear and transparent explanation of the types of information we collect, the purposes for which we use it, how we protect it, and your rights regarding the information.

1 Who we are and how to contact us

EuroWise Group LTD is the operator of this website and is responsible for storing and processing the information collected as part of our activities.
For any questions, requests or inquiries regarding privacy and data retention, you can contact us by email: support@eurowise.net

2 Types of information we collect

Identification and communication details: full name, telephone number, email address and residential address.
Documents required for citizenship services: birth, marriage, death certificates, documents from archives and authorities.
Operational and business information: quotes, invoices and correspondence with the customer.
Payment details – through authorized payment providers (the company does not store full card numbers).
Technical information: IP address, cookies, usage data and statistics to improve the user experience.

3 purposes of using information:

Providing services related to checking eligibility, locating documents, and submitting applications for citizenship.
Customer relationship management – updates, responding to inquiries and coordinating processes.
Compliance with legal and regulatory requirements.
Continuous improvement of the service and the website.
Sending mailings and updates – only subject to your consent, and always with the option to remove.

4 Sharing information with external parties

We will share information with external service providers who assist us in operating the site and providing the service, including lawyers, translators and authorities, as necessary.

The information will not be sold to third parties. It may only be transferred to professional entities for the purpose of completing the service.

5 Information security

Protecting your privacy is our top priority. We employ advanced security systems, strict work procedures, and ongoing controls to ensure that information is kept in a safe and secure environment.

In the event of an unusual security incident, we will act as quickly as possible to address the situation and report it to the relevant authorities in accordance with the law.

6 Saving information

The information is retained as long as it is necessary to provide the services or comply with legal obligations. After that, the information will be deleted or anonymized.

7 User rights

According to the law, you have the following rights:

View the information stored about you.
Request correction or update of incorrect details.
Request deletion of information that is no longer required.
Object to the use of information for direct mailing purposes.

To exercise these rights, you can contact us at support@eurowise.net

8 Use of Cookies

The site uses cookies and analytics tools for proper functioning, performance measurement, and improving the user experience.
You can block or delete cookies in your browser settings, but some services may not be available without them.

9 Policy changes

This policy may be updated from time to time. The date of the last update will appear at the top of the page. Continued use of the site will be deemed as acceptance of the updated policy.

10 Contact

If you have a question, request, or comment regarding this privacy policy – we are here for you.
You can contact us by email at support@eurowise.net

Last updated: August 27, 2025